Frequently Asked Questions
Everything you need to know about your Hedgren journey.
What materials are Hedgren bags made of?
Our bags are crafted using high-quality, durable materials such as high-density nylon, polyester, and eco-friendly recycled fabrics, often featuring water-repellent coatings and RFID-blocking pockets.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do Hedgren products come with a warranty?
Yes, Hedgren products are covered by a 2-year limited warranty that protects against defects in materials and workmanship from the original date of purchase.
How should I clean my Hedgren bag?
We recommend spot cleaning your bag with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals, as this can damage the water-repellent coating and fabric integrity.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.